Frequently Asked Questions 

Starpro is one of the world’s leading sports gear manufacturers. We produce our own products. Which means we can guarantee that the high quality, advanced technology and career lasting durability of our products have no match. Our products not only give you the perfect protection in both training and combat, they also enhance your skills.
Our hard work and experience are reflected in the quality of every single piece we produce. And it’s not just the product. We take pride in our excellent customer service and support to make sure you enjoy our products and feel confident about relying on us.
It’s simple. You place an order, we make sure it is delivered to your doorstep.
It’s easy. Just follow the following steps:
  • Select the item by browsing through our product range. You can browse specific categories to find your desired products.
  • Click on the image to view product details, size guide and color options. You can also read product reviews and find the delivery and return policies on the product page.
  • Add an item to your shopping cart by clicking the ‘Add to Cart’ button.
  • You can return to categories to continue shopping or view your shopping cart by clicking on the cart icon on the top right of the page.
  • You can delete an item from your cart by clicking the ‘Remove’ button next to the item. Click on the ‘Continue Shopping’ button to continue shopping.
  • Adding an item to your cart does not reserve the stock for you. It can still be purchased by other customers. We, therefore, suggest completing your order as soon as possible.
  • Complete your order by selecting ‘Checkout’. You will be asked to fill a form for payment and delivery details. Follow the steps to complete your order.
  • Should you need any further assistance, feel free to contact our Customer Support team.
We understand how crucial is your online security and the sensitive information you entrust us with. We use high level Secure Socket Layer (SSL) encryption technology, the most advanced security software for online transactions. Rest assured that we take the security of your personal and payment details very seriously.
Simply use the ‘search’ bar on our home page to enter a product code or even a description of the item you are looking for. You can also browse through specific product categories and subcategories if you are looking for multiple options.
No. We do not have a catalog at this stage. You can browse through the relevant categories and subcategories to check out our product range. Our website is regularly updated with new inventory and in-stock items.
Unfortunately, we cannot add any items to your order once it is completed. You will have to place a separate order for any new purchase. However, should you need any assistance with a completed order, feel free to contact our customer support staff. They will get back to you within 48 hours.
Under the Distance Selling Regulation, you have the legal right to cancel an order within 24 hours from the date of receipt of the merchandise. Send us a cancellation notice in writing and return the product to us. Please see the cancellation policy in our terms and conditions.
Yes. If you want your order gift wrapped select the ‘gift wrap’ option at delivery options stage during the checkout process. You can also get a gift note with a personal message added to your order.
We charge in GBP, USD and Euro. Your card provider will apply the exchange rate at the time of transaction.
Yes. We take pride in the fact that we are our own producers. We guarantee the exceptional quality, durability and advanced technology of every article we produce.
Your safety and satisfaction always come first that is why we welcome your feedback.
Email us at and we will get back to you ASAP.
There are no hidden costs or charges at all. All costs are visible at the end of the checkout process. Please review the details carefully before final order confirmation to avoid misunderstandings.
Use ‘Track my order’ section for order tracking. You can find all the delivery details here "Details". You can also send us an email if you have any further queries.